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Repairs


Repair Policy
Your jewelry is protected from the date of purchase by a one-year warranty. We will repair at no charge to you any defect or damage found within one calendar year of the date of purchase.
The guarantee covers the following:
• Broken string or elastic
• Cracked beads
• Damaged lock or closure
Please note that the guarantee does not cover plating issues, or discoloration of beads and leather.


Fees
There will be a fee for repairs requested after one calendar year from the date of purchaseósome repairs may result in higher fees if valuable components are determined to be missing. If we cannot repair your original†piece, we will gladly replace it with the same style or with a similar piece of equal or greater value.


Submitting a Repair Request
To submit your Warranty or Repair, please complete the Warranty / Repair Request form and follow the instructions, or contact us at info@ninemia-jewellery.com. Please note that we cannot process Warranty or Repair Requests which are not accompanied by the fully completed Warranty / Repair Request form. Jewelry received without the Warranty / Repair Request form will not be repaired and will be returned to the sender.
You are responsible for shipping your damaged or defective Ninemia. To ensure successful transit, please ship your piece using a reputable shipping service which provides tracking information. Upon completion, your repaired piece will be shipped back to you at no additional charge. Please allow up to four weeks from the date your jewelry piece is received.