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Returns & Exchanges


Return Policy
If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 15 days of the invoice date. Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All sale items are FINAL SALE and may not be†exchanged or returned.

PLEASE NOTE THAT ALL SALE ITEMS AND ALL CUSTOM iDESIGN BRACELETS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED


Refunds
Once we receive your return and confirm that its condition is acceptable, we will process your refund in the original form of payment within 7-10 business days. Original shipping charges are non-refundable. All sales taxes will be refunded. You will be notified via email to the email address listed on your account when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account.


Exchanges
We do not offer merchandise exchanges. If you would like one Ninemia item in place of another, simply return your original purchase by following the above return guidelines and place a new order for the item that you would like.
If you are exchanging an item due to an error made by Ninemia, shipping costs will be covered by us.       


Please fill out the return form!  Click here!!!